A: Fill out our wholesale application [link or directions]. Once approved, you’ll receive access to our ordering portal, product catalog, and sales resources.
Q: Is there a minimum order amount?
A: Yes — $200 is our opening order minimum helps keep things streamlined and ensures access to full product lines.
Q: Can I carry multiple brands under the same account?
A: Absolutely. Once approved as a So iLL partner, you’ll have access to our full family of brands — So iLL, Beastmaker, Tokyo Powder, and Boot Bananas — all in one place.
Q: How do I place an order?
A: Orders can be placed through our wholesale portal or directly with your sales rep. Once submitted, you’ll get an order confirmation
Q: What’s the typical lead time?
A: Most in-stock items ship within 5-7 business days. Out-of-stock or custom orders may vary depending when restock happens— we’ll keep you in the loop every step of the way.
Q: Where do you ship from?
A: All orders ship from our St. Louis, MO - where So iLL HQ is located. We usually ship via FedEx or UPS for all B2B orders.
Q: What payment options do you offer?
A: We use bill.com - accepting major credit cards, mail in check, ACH, and approved net terms for returning accounts.
Q: Can I apply for terms?
A: Yes — once your account has established consistent ordering history, you can apply for net terms.
Q: What’s your return policy for wholesale orders?
A: Returns are accepted for defective or incorrect items only. All other sales are final. If something’s off, contact us within 10 days of receiving your order and we’ll make it right.
Q: Do you offer samples or demo units?
A: For certain product categories (like shoes or Boot Bananas), we can provide samples or demo programs for qualifying partners. Please reach out to see if you are eligible!
Q: How do I get product info or training materials for my staff?
A: We’ve got you. Our team can provide product education decks, photos, and training content for you and your staff (coming soon)
Q: Do you warranty your products?
A: Yes -So iLL products come with a 1-year warranty against manufacturing defects. Beastmaker, Tokyo Powder, and Boot Bananas have brand-specific policies — we’ll help you navigate each one.
Q: Can we use your photos or videos for our website and socials?
A: Yes! We encourage our partners to share official So iLL media — just tag us and keep it on-brand. We can also provide media kits upon request.
Q: Do you support events or gym launches?
A: We love supporting our retail and gym partners. Reach out with your event details and we’ll see what’s possible — from demo days to giveaways.
