In order to initiate your request, you will need to check out the So iLL customer portal and enter your 5-digit order number and email used during the original purchase. Please make sure all tags are intact and all items are in brand new condition (in the original box).
Find Answers to many of your FAQS here.
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We suggest you take a look at our size guide as we find it very helpful. Each shoe product page has sizing guidelines on the "Sizing" tab. Check that out as well.
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The free exchange program is limited to one free exchange per order.
Customers are responsible for the shipping cost of additional exchanges.
Shipping address: So iLL FULFILLMENT 2008 MARCONI AVE, St. Louis, MO 63110, U.S.A.
Please make sure all tags are intact and items are in brand new, clean, resellable, condition.
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Yes, you can select hold colors. The option to choose your color is available on each product page. Also available here.
1 color per hold set.
Please note that holds are produced on an order-by-order basis and require a ≈15 day lead time. (unless otherwise stated in the holds note on the holds product pages) -
Once you have placed your order, it is processed immediately and cannot be canceled nor can the shipping addresses be edited. Only in the instance an item becomes unavailable and cannot be backordered will your order be cancelled and fully refunded.
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We do have discounts for anyone employed in the climbing industry.
Email us at wecare@soillholds.com for more info.
So iLL Return Portal
If your item(s) were purchased from soillholds.com
On The Roam Return Portal
If your item(s) were purchased from ontheroam.soillholds.com
United States/Canada
2008 Marconi Ave.St. Louis, MO 63110
wecare@soillholds.com
International
So iLL has major distribution channels in the following countries. Follow the page below, or contact us if you would like to reach a distributor.Australia • Austria • Belgium • Chile • Colombia • Czech Republic • Ecuador • France • Germany • Italy • Israel • Japan • Malaysia • Mexico • Netherlands • Scandinavia • Singapore • South Africa • South Korea • Spain • Switzerland • United Kingdom • Taiwan • Vietnam