FAQ Climbing Shoes

Exchange/Return

  • A pre-paid shipping label is included with every pair of shoes ordered within the US. Store credit is issued for the original product price at time of purchase. You can repurchase the same item with this store credit. Any additional exchanges will be paid by the customer.

    If you are an International customer and wish to exchange your shoes, the customer will have to pay for shipping to our warehouse.

  • Yes, with the store credit provided, you can repurchase any model of shoes as well as any other items in our online catalog.

  • Shoes MUST be in unused, like new condition, with all the original packaging. If we receive your shoes in unsatisfactory condition, we will send the shoes back to you.

  • Items MUST be returned in new condition. If items are not returned in orginal condition with original undamaged box and packaging, the shoes will be sent back to you.

  • No, we provide a pre-paid shipping label with every pair of shoes. This applies for first exchanges only.

  • Once the shoes are receieved, please allow 2-3 business days to receive your store credit. Credits will be sent to the email saved in your user account.

  • Online orders must be returned to us with the return label provided.

  • Not if the shoes were ordered online directly. If ordered from a shop, please exchange them at the shop you ordered them from.



GENERAL

  • We have taken great strides to ensure our sizing chart is as accurate as possible. Please refer to our sizing chart for accurate So iLL shoe sizing.

  • All brands have a different take on their sizing (including different sizing within brands) Please refer to our sizing chart for accurate So iLL sizing.

  • Leather shoes can stretch: up to 1 full size

    Synthetic: tends to ebb and flow during a session. Synthetic will become more malleable as you wear them and then revert back to size when they are cold.

  • All of our synthetic models are Vegan friendly.

  • We proudly ship our shoes from our hometown warehouse in Saint Louis, Missouri