FAQ

COLORS

  • Holds are produced and stocked in a variety of colors. Each complete set of holds is produced in a single inventory color. These colors include So iLL Green (16-09), Green (16-16), Red (11-12), Yellow (15-12), Orange (14-01), Pink (11-20), Purple (07-13), Blue (13-01), and Black (18-01). Unless a custom color is specified and paid for, you will receive your holds in one of these nine inventory colors.

  • Yes, you can choose what color your holds will be. The option to order in one of our standard inventory colors is available on each product page. Contact us if you would like to order in a non-inventory color. Click here to view our full selection of custom colors. Please note that custom color orders are produced on an order-by-order basis, carry an additional charge, and require a 30-day lead time.



SHIPPING

  • We carry a small stock of most items on our website and these items will ship within 2 - 3 business days from when you place your order. However, there are some items that are exceptions to this rule. Custom color hold orders are produced on an order-by-order basis. These orders require a 30 day lead time. Additionally, the Wrestling Mat is made to order. These orders also require a 30 day lead time.

    *Once items are ordered, item will be shipped and returns will be under normal return policy.

  • We ship orders through both UPS and the US Postal Service.



ORDERING

  • We accept Visa, MasterCard, American Express, and Discover.

  • Hardware (bolts and screws, if needed) is included with each order.

  • A pill bottle is included in each product image to reference the size of our holds. The pill bottle is three inches tall and one inch wide.



MATERIALS AND CARE

  • Our holds are made from the highest quality polyurethane on the market. We arrived at our formula after years of development and testing.

  • Our holds are weather resistant. If you plan to use the holds outdoors, please contact us for special options. We offer stainless steel bolts and the option to include UV inhibitors that will extend the life of the colors.

  • We recommend using So iLL Grip Wash to clean your holds. Grip Wash is environmentally friendly and can be used with both dishwasher and bucket cleaning systems.



POLICIES

  • All of our holds come with a three year guarantee against defects.

  • We have a 10 day time limit and charge a 25% restocking fee for returned orders. In order to be returned, items must remain sealed in their original packaging, and the buyer must pay for return shipping costs. After the item is received, please allow up to 10 business days for the money to be refunded to your card. Custom color orders cannot be returned. Orders over $500 cannot be returned without consent from So iLL.

    *Active Wear Return Policy

    We have a 5 day time limit and charge a 15% restocking fee for returned active wear orders. In order to be returned, items must have their original packaging, and the buyer must pay for return shipping costs. After the item is received, please allow up to 10 business days for the money to be refunded to your card. Exchanges may be made without a restocking fee. The buyer only pays for return shipping costs. Please email us to receive a return authorization number.