FAQ


How long will it take to ship my order?

We carry a small stock of most items on our website and these items will ship within 2 - 3 business days from when you place your order. However, there are some items that are exceptions to this rule. Special color hold orders are produced for each individual order. These orders require a 30 day lead time. Additionally, the Wrestling Mat is made to order. These orders also require a 30 day lead time.
What are your accepted payment methods?

We accept payment by all major credit cards. These include Visa, MasterCard, American Express, and Discover.
Which shipping carriers do you use?

We ship orders through both UPS and the US Postal Service.
What color will my holds be?

Holds are produced and stocked in a variety of colors. Each complete set of holds is produced in a single color. These colors include Green, Yellow, Orange, Pink, Purple, and Blue. Unless a special color is specified and paid for, you will receive your holds in one of these six colors. Please note that special color hold orders are produced for each individual order. These orders require a 30 day lead time.
Can I choose what color my holds will be?

Yes, you can choose what color your holds will be. This option is available on each product page. Please note that special color orders require an additional charge and a 30 day lead time.
What are your holds made out of?

Our holds are made from the highest quality polyurethane on the market. We arrived at our formula after years of development and testing.
How do I clean my holds?

We recommend using So iLL Grip Wash to clean your holds. Grip Wash is environmentally friendly and can be used with both dishwasher and bucket cleaning systems.
Is hardware included with my order?

Hardware (bolts and screws, if needed) is included with each order.
How can I tell what size the holds are?

A pill bottle is included in each product image to reference the size of our holds. The pill bottle is three inches tall and one inch wide.
Are your holds guaranteed?

All of our holds come with a three year guarantee against defects.
Are your holds weather resistant?

Our holds are weather resistant. If you plan on using holds outdoors, please contact us for special options. We offer the option to include UV inhibitors to extend the life of the colors and also offer stainless steel bolts.
What is your return policy?

We have a 10 day time limit and charge a 25% restocking fee for returned orders. In order to be returned, items must remain sealed in their original packaging, and the buyer must pay for return shipping costs. After the item is received, please allow up to 10 business days for the money to be refunded to your card. Special color orders cannot be returned.
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